Aerotek is a division of Allegis Group, the largest privately held staffing company in the country. We provide our clients with commercial, industrial, professional and technical professionals in a variety of industries. With over 200 field offices located across the United States, Canada, and Europe, the world Fortune 500 companies count on us to provide the people they need.

Customer Support Associate

Department: Field Support Group

Report To: Customer Support Supervisor


Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support.

Essential Duties and Responsibilities

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to, contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.

Specific responsibilities include:

Ensuring front office customer service (telephone and reception desk).

Completing internal payroll.

Resolution of all payroll and invoicing issues (adjustments, lost checks, etc.)

Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards.)

Time and Audit Billing report audit.

Managing the distribution and explanation of expected and actual commission numbers.

Managing the Unemployment Process including claims and hearings.

Managing the Worker¿¿¿s Compensation Program including education, filing claims and alternate light duty


Managing the processing of payroll (sort, stuff and mail).

Ensuring an adequate supply of Pre Employment Packets are on hand.

Completing pre employment paperwork with contractors.

Managing contractor and internal benefits program.

Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.

Audit of New Starts reports.

Managing the HR folder process.

Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.

Managing the use of DHL or FEDEX.

Ensuring the timely processing of Tax Credit Forms.

Ensuring adequate levels of administrative and galley supplies.

Managing P Card account.


To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

BA/BS degree in Human Resources, Business, and Accounting preferred.

2 + years experience in a customer service related position.

Ability to prioritize, organize, problem solve and meet deadlines and goals.

Ability to communicate effectively and provide proper follow up.

About Aerotek, Inc.

About Aerotek Corporate:
Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit Aerotek.com.

A Leader in Recruiting and Staffing
Aerotek is a leader in the recruiting and staffing industry. With more than three decades in the recruiting and staffing industry, we have developed the knowledge and skills to deliver the perfect fit between a candidate and an employer.

Aerotek was founded in 1983 to service the recruiting and staffing needs for the aerospace and defense industry. Due to Aerotek’s rapid growth and success, we’ve continued to expand our services to provide recruiting and staffing to many industries focusing on technical, professional and industrial staffing.

Bringing Great People and Great Organizations Together
Aerotek is an operating company of Allegis Group® Inc., the largest recruiting and staffing company in the U.S. Allegis Group is comprised of a group of specialty service companies that provide niche staffing services throughout the U.S., Canada and Europe. At Aerotek, we continually provide the recruiting and staffing expertise our contract employees and our customers agree is integral to a successful partnership. Our mission is to bring great people and great organizations together. This is the foundation that has made Aerotek who we are today.